Sun Island Hotel Legian

Sun Island Hotel Legian

6,72 κριτικές
Κατατάχθηκε #13 σε Kuta ξενοδοχεία
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Δημοφιλές σε:
  • 9.8
    Ταξιδιώτες Με Οικογένεια
  • 7.6
    Οικολόγοι Ταξιδιώτες
  • 7.6
    Λάτρεις της Πολυτέλειας
  • 6.2
    Λάτρεις της Νυχτερινής Ζωής
Jl. Legian 123, Legian, Bali 80361, Indonesia
1 (888) 271-2681Επεξεργασία πληροφοριών

Ανέσεις

Μπαρ
Πισίνα
Υπηρεσίες Σπα
Δωρεάν WiFi
Πρόσβαση στο Διαδίκτυο
Δωρεάν Στάθμευση
Υπηρεσίες Πλυντηρίου
Μεταφορά στο Αεροδρόμιο
Κλιματισμός

Κριτικές Μελών(2)

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20 Night Stay in Sun Island Suite =Distressed - Dirty - Dangerous - Threatened. (BEWARE)
My wife and I stayed in a Suite for 20 nights.Before I go on about not staying in this hotel, or in this area, are you sure you want to even visit this country? In this country a simple Sun Island Hotel Manager has the power to call the police to “detain you and stop you from leaving the country” for as little as a $35 payment disagreement.This happened to us - this is no joke.
My wife and I stayed in their Suite for 20 nights. After a rough stay fighting street hustlers we were hit with another swindle at checkout, we were told we did not qualify for the 15% discount on food per their website for long stays over 5 nights. They explained we did not qualify because we booked via American Express Concierge Service not them directly. The discount would have only totaled about $35.00 but after weeks of being hustled in the area I was tired of it. Sun Island’s website says nothing about all their special offers being void if you do not book directly through them.
After learning they were not going to honor the discount I asked the front desk clerks to call the hotel manager, his name was “Miko“. The front desk clerks explained the situation to Miko over the phone. They explained that we would like the advertised 15% discount off our food purchases.The entire discount would have been about $35 total. Miko refused to allow us the discount. Purely out of principal I refused to pay the bill until I received the$35 discount.
Over the phone Miko the Sun Island Hotel Manager instructed the front desk Clerks to stop our driver, keep our luggage, call the police and have us detained until we paid in full. By law a hotel employee has the right to have the police detain you and forbid you from leaving the country until you pay what they declare you owe. This became a showdown of will. I learned quickly this was no joke. It was going to happen.
The pleasant desk clerks that we got to know over our stay were stressed out of their minds having to call the police to detain us. Nick the hotel driver was already told not to take us anywhere and stressed as well. Nick had been our personal driver for 20 days while we were there and had become our friend (Nick is a great guy and would protect you with his life if needed). All of these people were being affected over a mere $35 but the manager Miko was not going to back down.
The front desk clerks reviewed their own website and agreed with us that we deserved the discount because it did not say anything about booking through them only. Miko did not agree and if we did not pay he wanted the police called. We could not believe what was happening. The desk clerks, who really should be the managers, were so stressed that rather than call the police they asked if they could pay the $35 for us. That is several days’ pay for them. I explained to the desk clerks it had nothing to do with the $35 but the principal after staying 20 nights in their most expensive Suite available. In order to end everyone’s stress including ours I finally just paid the entire final bill of about $400 without the discount.
The room was very clean but their towels and sheets were all very old and dirty. The towels and sheets must be older than the hotel.They look so old and dirty I think they may possible be hand-me-downs from their other older properties. They are old grey and stained. The sheets are old with all kinds of stains including blood stains. We paid the housekeeping guy who cleaned our room and he found us some clean linens.
In addition to old linens, the Suite had very little in it, not even a clock. There was a very poor old blow dryer but not worth using. All their room plugs are the old style and not universal so we asked for a converter when we arrived. They did not have any to offer us. We bought five universal converters right in front of the hotel for $2.50 total, 50 cents each.
Minimum wage in Indonesia isonly $1.29 per hour. However most of thepeoplewe met serving us, doing room service, and cleaning were not paid anything at all. Very few of the staff we met had paid positions. I learned while I was there that a high percentage of the people working there were hospitality students from very poor areas of Indonesia all working free for just room and board. They were all very nice and were trying very hard but when you stay at a hotel you expect the people working there would have some formal training and knowledge. Often we became trainers instead of guests.
One morning we ordered a pot of coffee and the room service student brought us anempty coffee cup. We took about 20 minutes teaching him what a “Pot of Coffee” was. Once he understood what we wanted he asked us “how many cups of coffee we wanted him to poor into the pot?”LOL - that is when we realized all the coffee was instant coffee.
When I say dangerous I say this for two reasons. First we did not know until we got there we were on the same street and only a few blocks away from the largest terrorist attack in the history of Indonesia. (October 12th 2002 — the coordinated bomb attacks occurred on in the tourist district of Kuta, Bali. The attack was claimed as the deadliest act of terrorism in the history of Indonesia according to the current police general, killing 202 people).There is a memorial there in honor of the victims.
While we were visiting Indonesia they had another terrorist attack in a different city and threats of more attacks to follow in other cities. Our area was on high alert although they kept it quit. The second reason I say the area is dangerous and what they won’t tell you until you get there is that you should never carry your wallet or cell phone outside the hotel at night because a of large pick pocketing problem. When you walk down the street at night every 10 feet someone is grabbing at you asking if you want Viagra, Cialis, Cocaine, or Girls.
The saddest moment we witnessed was when two young girls about 6 or 7 years old were grabbed up like rag dolls hard by the arms and tossed into a police wagon crying. They were selling bracelets. We wanted to run after them and pay for their release.
BTW, no need to bring an alarm clock, the Roster next door will wake you up every morning in any room you stay in, I promise.

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Πρώτος που έκανε κριτική

Great position. Clean & excellent service. We arrived early they stored our luggage & when we came back at 3 our bags were in our room. B/fast is OK. Need a coffee Starbucks is abt 2 door up. We had a late flight so they allowed us to hang out at the pool. We paid $56 a night. Only downside would be you can hear the metal security door close sometimes & you can hear the TV from the next room. But we will stay there again.

Συνιστάται για:Ταξιδιώτες Περιορισμένου BudgetΤαξιδιώτες Με ΟικογένειαΛάτρεις της Νυχτερινής Ζωής
χρήσιμος
Αναφορά

Ανέσεις

Πρόσβαση στο Διαδίκτυο
  • Δωρεάν ασύρματο ίντερνετ
Εστιατόριο και Ποτά
  • Μπαρ δίπλα στην πισίνα
  • Παρέχεται πρωινό (επιπλέον χρέωση)
Γυμναστήριο και Ψυχαγωγία
  • Παροχή βοήθειας για εισιτήρια/τουρ
  • Υπηρεσίες θυρωρού
  • Βεράντα στο ρετιρέ
  • Εξωτερική πισίνα
  • Ξαπλώστρες πισίνας
  • Ομπρέλες πισίνας
  • Μπανιέρα σπα
  • Υπηρεσίες σπα στο κατάλυμα
  • Σπα με πλήρεις υπηρεσίες
  • Αίθουσα/-ες θεραπείας σπα
Μεταφορά
  • Μεταφορά για το αεροδρόμιο (επιπλέον χρέωση)
Στάθμευση
  • Δωρεάν στάθμευση χωρίς παρκαδόρο
  • Πάρκινγκ (περιορισμένες θέσεις)
  • Δωρεάν πάρκινγκ μακράς διαρκείας
Tαξίδι με Παιδιά
  • Δεν υπάρχει δυνατότητα παροχής για παιδικά κρεβατά
Κατοικίδια
  • Δεν επιτρέπονται τα κατοικίδια
  • Δεν επιτρέπονται κατοικίδια
Υπηρεσίες και Ανέσεις
  • Φύλαξη αποσκευών
  • Λειτουργία ρεσεψιόν 24 ώρες το 24ωρο
  • Υπηρεσία στεγνοκαθαριστηρίου/πλυντηρίου
  • Εγκαταστάσεις πλυντηρίων
  • Κατάλυμα μη καπνιστών
  • Ανελκυστήρας
  • Χρηματοκιβώτιο στη ρεσεψιόν
  • Υπηρεσίες γάμου
Μπάνιο
  • Ιδιωτικό μπάνιο
  • Δωρεάν προϊόντα προσωπικής περιποίησης
  • Πιστολάκι μαλλιών
  • Μόνο ντουζιέρα
  • Ντους βροχής
Κρεβάτι
  • Πτυσσόμενα/επιπλέον κρεβάτια (επιπλέον χρέωση)
Γεύμα στο Δωμάτιο
  • Υπηρεσία δωματίου - room service (24 ώρες)
  • Βραστήρας για καφέ/τσάι
  • Ψυγείο
  • Δωρεάν εμφιαλωμένο νερό
Πολυμέσα και Τεχνολογία
  • Τηλέφωνο
  • Τηλεόραση με επίπεδη οθόνη
  • Δορυφορική τηλεόραση
  • Τηλεοπτικά κανάλια premium
Υπηρεσία Καθαριότητας
  • Καθημερινές υπηρεσίες οροφοκομίας
Άλλες Ανέσεις Δωματίου
  • Κλιματισμός
  • Κουρτίνες συσκότισης
  • Παντόφλες
  • Γραφείο
  • Χρηματοκιβώτιο στο δωμάτιο
  • Σίδερο/σιδερώστρα (κατόπιν αιτήματος)
Πληροφορίες Ακινήτου
  • Συνολικός αριθμός δωματίων - 107
  • Αριθμός ορόφων - 3
  • Έτος κατασκευής 2013
  • Check-in όλο το 24ωρο
Sun Island Hotel Legian

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